Frequently asked questions

How do I arrange home care for myself or a family member?

Our OLAM offices will be happy to talk through your requirements with you over the phone and then arrange a free no-obligation assessment which will normally be carried out in your home. We suggest that at this time you involve any family members you wish, who may have some questions of their own. Having discussed your needs and requirements we will then put together a package that suits your individual requirements and agree a start date.

Are your home care staff trained?

All our staff are trained to the national minimum standards required by the local regulatory bodies. Over and above these, staff are encouraged to undertake personal development and attend additional training courses. Specialist training courses are also provided to staff to ensure that they are fully trained to undertake more complex care needs.

Are your home care staff insured?

Yes, all our staff are fully insured for both personal and public liability. When our staff attend your home they will always be wearing a uniform, which will be purple together with an appropriate Identification Badge with photograph so that they are easily identifiable to you. They will knock and not try to gain entry without your permission.

Are you registered to provide home care services?

All our offices are registered independently and are inspected by the relevant regulatory bodies of the Care Quality Commission (CQC).

Will I get the same carer on each visit?

Continuity is extremely important to us and to our service users and our carers are allocated to individuals to ensure continuity is maintained at all times.

What sort of services do you provide?

For details of the services provided by each of our offices please visit ‘Our Services’ page.

However, typical home care services will include:

·      Personal and social care

·      Housework and meal preparation

·      Bathing service

·      Night sitter/sleep-ins

·      Rehabilitation and home from hospital

·      Care at home (palliative care)

·      Alzheimer and dementia support

·      Holiday packages

·      Domestic services, such as laundry or shopping

·      Companionship

·      Prompting medication.